All orders ship Monday through Friday.

We offer free shipping for orders over 85USD & 85CAD

This threshold must be met before taxes and other fees and after codes.

Our Canadian packages ship from Toronto, Duty Free.

Our U.S Packages ship from the US.

Our shipping charges are subject to change during major sales. 

Your package will ship between 1-7 business days after the order has been placed. Your package will then be in the hands of the mail carriers and we cannot control shipping times. 

Shipping times can vary due to potential delays. An email with tracking will be sent after your purchase. You can use this to track your package. If you require your package quickly, please contact us before you purchase. Our system automatically chooses the most economical option which is either 3-8 Business days for the majority US or 6-13 Business days for the west coast. Packages may take up to 15 business days for some areas of Canada and the United States.

We have protection for our tracked packages. Please note that package insurance is required on your purchase for full coverage. By not choosing insurance you waive your right for certain situations that Canada Post, UPS or USPS do not cover.

We fulfill orders Monday to Friday 8am to 5pm! We do not fulfill on weekends.

Once an order has entered fulfillment we are unable to make any changes or cancel. Please ensure that you check your order and sizing prior to submitting.

Orders typically ship in 24-48 hours but may take longer if that timeline falls over a weekend or during high traffic/ volume times.

We fulfill from Canada for Canadian orders and the US for US orders.

Absolutely! Free Shipping is automatically applied for orders exceeding $85 USD/CAD before taxes and applicable discounts, based on your shipping address. Free shipping is provided through ground shipping.

Canada Post, USPS and UPS are utilized for our US orders.

Certainly. We apply the relevant rates for all Canadian provinces and applicable US states.

Return Policy:

We gladly accept returns on full-price items within 15 days of delivery. To be eligible, the item must be unwashed, unworn, with all tags attached, and in its original packaging.

We cannot accept returns on items that have been removed from our eco-friendly clothing polybags, or that have been tried on for hygienic and allergen purposes.

Sheets, Quiltys, Blankets, Pillowcases, Underwear & Socks are FINAL SALE.

Our eco polymailers can be re-used for returns.

Please note the following:

• All returns must be approved in advance. Items not returned in new, unused condition, unworn, tags on, bag intact will be rejected and the customer will be responsible for return ship costs.
• Refunds may take up to 15 days from the receipt of the item, minus the original shipping cost.
• All returns are photographed. Should the return not meet our return standard stated above ( Not worn, tags on) you may be compensated wth shop credit rather than a cash refund, or if the item has been washed or is dirty it will be disposed of.
• You are responsible for the return shipping costs; we recommend using tracking or delivery confirmation.
• If a package is returned due to an incorrect address, it will be resent at your cost, or you will be refunded minus a $10 restocking fee.
• Items purchased on promotion, sale items, and gift cards are final sale. Any item sold 30% off or more is final sale. Mystery items are final sale.
• Final sale means no exchanges, returns, refunds or shop credit.
• A $5 restocking fee applies to returns, deducted from the refund amount.
• Returning a bundled discount: If you return part of a bundled item, you'll be charged the stand-alone full price for the items you keep and refunded the remainder.
• Return shipping is at the buyer's expense, and we are not responsible for lost packages.
• Our warehouse is located in Canada & the US. We have a return box for each warehouse.

Please note that return shipping is at the buyer's expense and we are not responsible for lost packages on the way back to our warehouse.

See our full policy here 

We do not facilitate exchanges. If you've ordered the wrong size, please get in touch with us to initiate a return. You can then repurchase the correct size from our website, subject to availability and stock. The guidelines for exchanges align with those for refunds.

We are committed to making things right. Kindly inspect your order upon receipt, and if you encounter any issues such as defects, damages, or receiving the wrong item/size, please reach out to us promptly (within 10 days of purchase). It's important to note that we cannot assume responsibility for damages caused by the shipping carrier. In such cases, please file a claim directly with the carrier.

Additionally, please be aware that once an item has been washed or worn, we do not offer refunds. Refunds are not applicable to normal wear and tear associated with bamboo garments. Loose strings may occur and can be safely snipped.

Final sale items are not eligible for refunds or exchanges.

Items purchased during our Summer, Fall, Spring or Winter sale, from our markdowns page or with a code valued at more than 30% off are final sale. Any Buy X G X sales are final sale (B2G2, B1G1, B1G1 50% etc)

Mystery items are final sale.

Quilty's, Sheets & underwear are final sale.

* Should an item come with a manufacturing defect we will always make it right. Loose strings are not considered a manufacturing defect. Please snip any loose strings. Item must be unworn, unwashed and purchased within 15 days to be eligable. Please ensure you look over your items as soon as you get them.

Our rewards program distributes rewards based on the store currency, denominated in CAD. Consequently, the $20 CAD reward will be equivalent to the prevailing exchange rate in USD, as the exchange rate is not 1:1.

We are a Canadian business, so our store currency is in Canadian Dollars. If you order with Sezzle from the USA, you will see the CAD to USD conversion rate. You will still be charged in USD.

Our Neopets collab comes with a unique code for items within the Neopets game. We are unable to refund items where the code has been used or scratched off as it is part of the thrill of ordering the item. If you have any issues please reach out and do not use the code before returning to us. Thank you for your understanding.

If you combine preorder and ready to ship items your order will ship together when the preorder items are available. If you would like your ready to ship items shipped immediately please place two separate orders to ensure swift delivery within our ready to ship warehouse timelines. If the orders are combined or merged they will ship according to when all items have arrived at the warehouse.