Frequently Asked Questions

Got a question? We have the answer!

Orders and Shipping

What is your shipping policy?

During checkout, you'll be presented with various carrier options, each priced based on weight and speed. Once your package is shipped, you'll receive an email containing the tracking information. If you need expedited shipping, please opt for an express method.

Shipping options include:

  • Tracked Flat Rate Shipping within the US: $6
  • Tracked Flat Rate Shipping within Canada: $9.99

Important notes:

  • Assistance regarding undelivered packages is available by emailing us.
  • Tracked packages benefit from route protection which can be added at checkout.
  • If you choose to opt out of route insurance, you are waiving your insurance coverage for lost or damaged packages.

What are fulfillment times?

We fulfill orders Monday to Friday 8am to 5pm! We do not fulfill on weekends.

Orders typically ship in 24-48 hours but may take longer if that timeline falls over a weekend or during high traffic/ volume times.

We fulfill in Toronto, Canada.

Can I get Free Shipping?

Absolutely! Free Shipping is automatically applied for orders exceeding $85 USD/CAD before taxes and applicable discounts, based on your shipping address. Free shipping is provided through ground shipping. If you need expedited shipping, please select the express option.

While we ship from Toronto, Canada, USPS and UPS are utilized for our US orders.

Do you charge domestic sales tax?

Certainly. We apply the relevant rates for all Canadian provinces and applicable US states.

What payment methods do you accept?

We offer various payment options, including Shop Pay, PayPal, and major credit cards. Please note that American Express is not currently accepted. Additionally, we provide the convenience of Sezzle for flexible payment options.

When will my items be delivered?

Our warehouse is situated in Toronto, Ontario, Canada. For shipments to the US, we utilize USPS, with a typical shipping time of 3-7 business days once it departs our warehouse.

Shipments within Canada use Canada Post and UPS, and delivery times vary by province. Our standard shipping timeframe is 1-4 days but during peak seasons, it may extend to 7-10 business days. Please be aware that significant sales or holidays may result in slight delays.

Return Policy

What's your return policy?

Return Policy:

We gladly accept returns on full-price items within 30 days of delivery. To be eligible, the item must be unwashed, unworn, with all tags attached, and in its original packaging. Our mailers can be used for returns.

Please note the following:

  • All returns must be approved in advance. Items not returned in new, unused condition will be rejected.
  • Refunds may take up to 10 days from the receipt of the item, minus the original shipping cost.
  • You are responsible for the return shipping costs; we recommend using tracking or delivery confirmation.
  • If a package is returned due to an incorrect address, it will be resent at your cost, or you will be refunded minus a $10 restocking fee.
  • Items purchased on promotion, sale items, and gift cards are final sale.
  • A $5 restocking fee applies to returns, deducted from the refund amount.
  • Returning a bundled discount: If you return part of a bundled item, you'll be charged the stand-alone price for the items you keep.
  • Return shipping is at the buyer's expense, and we are not responsible for lost packages.

Returning a bundled discount

Bundling items together allows our small business to offer them to you at a (combined) lower price than if you were to purchase them all separately.

If you decide to return one of two of the items included in a bundle, you will be charged the stand-alone price for the items you wish to keep, which may be higher, then refunded for the items you wish to return.

Ex: T-shirt and shorts cost is $23 USD as a bundle. The T-shirt is 60% off in bundled price but originally $17.99. If you only wish to return the shorts but KEEP the T-shirt you will be charged for the full amount of the T-shirt without the discount ( $17.99) and the difference will be refunded for the shorts! ( $23 - $17.99 = 5.01)

You may return the entire bundle for a full refund! 

Please note that return shipping is at the buyer's expense and we are not responsible for lost packages on the way back to our warehouse.

See our full policy here 

Can I make an exchange?

We do not facilitate exchanges. If you've ordered the wrong size, please get in touch with us to initiate a return. You can then repurchase the correct size from our website, subject to availability and stock. The guidelines for exchanges align with those for refunds.

Damages

We are committed to making things right. Kindly inspect your order upon receipt, and if you encounter any issues such as defects, damages, or receiving the wrong item/size, please reach out to us promptly (within 10 days of purchase). It's important to note that we cannot assume responsibility for damages caused by the shipping carrier. In such cases, please file a claim directly with the carrier.

Additionally, please be aware that once an item has been washed or worn, we do not offer refunds. Refunds are not applicable to normal wear and tear associated with bamboo garments. Loose strings may occur and can be safely snipped.

Final Sale

Final sale items are not eligible for refunds or exchanges.

Items purchased during our Summer, Fall, Spring or Winter sale, from our markdowns page or with a code valued at more than 35% off are final sale.

Mystery items are final sale.

Common Questions

Can I use a code?

The first-time buyer promo code is designed for single use per household and cannot be stacked. Additionally, it cannot be applied retroactively, so please ensure its application before proceeding to checkout. Our rewards program provides codes in CAD, and these codes cannot be combined with other promotions. Kindly take note of this during the checkout process.

Please join our Very Important Baby group or sign up for emails to hear about all of our sales and codes!

Where can I send complaints to?

We are pleased to respond to any concerns or comments you may have. Kindly be aware that we do not permit customer service posts on our Facebook group to ensure that we can address each matter personally and promptly. Please reach out to us via email, and we will get back to you as soon as possible!

Rewards Code Currency

Our rewards program distributes rewards based on the store currency, denominated in CAD. Consequently, the $20 CAD reward will be equivalent to the prevailing exchange rate in USD, as the exchange rate is not 1:1.